How do I collect defects and deficiencies when the tenant moves in?

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This is an article about BostadsPortal's, free of charge, service for conducting and managing moving inspections, which is currently available in Swedish. As such, the images and some phrasing in this guide may appear in Swedish.

If you have any questions or need assistance with your moving inspection reports, you're always welcome to contact BostadsPortal's Customer Service.

With a moving inspection, both you and the tenant gain a clear understanding of which damages and wear and tear the tenant is responsible for upon moving out.

BostadsPortal provides you with a free digital tool for managing and documenting your moving inspections.

How your tenant reports issues and deficiencies when moving in

  1. Activate the 14-day fault and deficiency period when you create your move-in inspection

    When you create a moving inspection through BostadsPortal, remember to check the box for 'Hämta fel och brister från hyresgäst' (Collect faults and deficiencies from tenant).

    You can find the box under '14 dagars fel- och bristperiod' in the 'Om besiktningen' segment.

    Hämta fel och brister via flyttbesiktningen.png

    It is essential to fill in the start date of the lease in the date field, including the time. This is usually, but not always, the takeover date specified in the lease agreement.

    The tenant's 14-day reporting period for registering issues and deficiencies then starts from this date.

  2. The tenant now has 14 days to report issues and deficiencies

    This process works by the tenant receiving a link via email and SMS.

    The link takes the tenant to a reporting page linked to your moving inspection, where they can specify issues and deficiencies in rooms and on inventory, as well as add photos and other documentation.

    Each time the tenant reports an issue or deficiency, they receive a receipt via email confirming that the problem has been added to the inspection.

    The tenant has the entire 14 days to report issues and deficiencies. After these 14 days have passed, the tenant's ability to report issues and deficiencies will cease.

    As a landlord, you can continually monitor the tenant's creation of issues and deficiencies in the individual lease's moving report under '14-day errors and deficiencies period'.

  3. When the period expires, both the tenant and you (the landlord) will receive a summary of reported issues and deficiencies

    The summary is automatically sent to the tenant via email and SMS, and you will also receive it via email. You can also always find the summary on your profile at BostadsPortal under 'Inspection Logs'.




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