I am experiencing issues with my moving inspection app - What do I do?

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If you experience that the app is slow when taking and attaching pictures during a moving inspection, it is often due to your mobile or tablet not having a stable internet connection in the residence.

When using the app, the pictures will automatically be uploaded in the background, so you can calmly continue the inspection even if the pictures are not attached immediately.

Important: Do not close the app before all pictures have been uploaded, as they will disappear in that case.

 

If you encounter issues with your inspection app, follow these steps to try to resolve the situation

  1. Check your connection 
    Ensure that you have a stable internet connection on your mobile or tablet. Often, a lack of connection can be the cause of problems.

  2. Update the app
    Check if there are any available updates for the app in the app store. Sometimes bugs or issues can be resolved by installing the latest version of the app.

  3. Restart the app
    Sometimes problems can be resolved by simply closing and reopening the app.

  4. Restart the device
    If the problem persists, try restarting your mobile or tablet. This may clear any temporary errors and issues.

  5. Check for messages
    See if the app provides any error messages or instructions that can help you identify and resolve the problem.

  6. Uninstall and reinstall the app
    If the issue continues, consider uninstalling the app and then reinstalling it. Remember to back up any data before doing this.

  7. Check for system updates
    Sometimes problems can arise due to incompatibility with your operating system. Ensure that your device has the latest system updates.

 

If the issue still cannot be resolved, you can contact us. We are ready to assist you with specific questions and issues related to the app's functionality.

You can contact us by email via mail info@bostadsportal.se or via messenger
Our support is available on weekdays from 9 a.m. to 3 p.m.

 

 

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