"If you are experiencing issues with your moving inspection app, check your connection, update the app, or restart the app or device. If the problem continues, reinstall the app or contact us. If the app is slow during a move-in inspection, it’s likely due to an unstable internet connection. Pictures upload in the background, so you can continue the inspection even if they aren’t attached immediately.
Important: Do not close the app before all pictures have been uploaded, as they will disappear in that case.
If you encounter issues with your inspection app, follow these steps to try to resolve the situation
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Check your connection
Ensure that you have a stable internet connection on your mobile or tablet. Often, a lack of connection can be the cause of problems. -
Update the app
Check if there are any available updates for the app in the app store. Sometimes bugs or issues can be resolved by installing the latest version of the app. -
Restart the app
Sometimes problems can be resolved by simply closing and reopening the app. -
Restart the device
If the problem persists, try restarting your mobile or tablet. This may clear any temporary errors and issues. -
Check for messages
See if the app provides any error messages or instructions that can help you identify and resolve the problem. -
Uninstall and reinstall the app
If the issue continues, consider uninstalling the app and then reinstalling it. Remember to back up any data before doing this. -
Check for system updates
Sometimes problems can arise due to incompatibility with your operating system. Ensure that your device has the latest system updates.
If the issue still cannot be resolved, you can contact us. We are ready to assist you with specific questions and issues related to the app's functionality.
You can contact us by email via mail info@bostadsportal.se or via messenger.
Our support is available on weekdays from 9 a.m. to 3 p.m.