Why is my payment not going through?

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There are several factors that may prevent you from making a payment. 

Here are some possible reasons why your payment may be declined:

  • Credit Card Declines:
    Your payment may be declined if there is an issue with your payment card. It could be an expired card, insufficient funds, or problems with the card issuer. 

  • Error in Payment Information:
    Check if you have entered your information correctly. An error in the card number, expiration date, or security code can prevent the payment from going through. 

  • Insufficient or Lack of Funds:
    If you are using a debit card, you must ensure that there are enough funds in your account to cover the amount. If the balance is lower than 328 SEK, the payment will not be approved. 

  • Issues with Two-Factor Authentication:
    Check if your card is correctly set up for 3D Secure two-step authentication. It is now mandatory that all online payments are approved with two security factors to make it harder for fraudsters to misuse your card information. When you try to make a purchase, you will be asked to confirm the payment – either through a one-time code via SMS or through BankID. 

  • Issues with Cookies/Cache (your browser):
    Sometimes, a saved cookie or a cache issue in your browser can prevent the payment from going through. To clear the cache and remove cookies, you can use the links below if you don't know how to do it or if you have trouble removing them. 

Still having trouble making a payment? 

Then we recommend trying again later, or contacting your bank if the problem persists.

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