It may be that you have not logged in to the correct account, i.e. the account your subscription is on. Or you have been logged out.
You can confirm which account you are logged into via the menu.
If it says log in here, you are not logged in to any account and need to log in.
If you know that you have only registered with one e-mail address and you are logged in to this account, you can contact us and we can help you find the right one.
To find your account, we need one of the following, preferably all of them.
- Your email address.
- The last four digits on the front of your bank card
- What amount was charged
- The transaction date
With this information, we can search through our transactions to find your account.