If you perceive the app as slow to capture and attach images when conducting a move-in inspection, it is most often due to your mobile phone or tablet not having a good internet connection in the rental property.
When using the app, the images will be automatically uploaded in the background, so you can easily continue the inspection even if the images are not attached immediately.
*Do not close the app before all images have been uploaded, as they will disappear in that case.
If you experience issues with your move-in inspection app, follow these steps to try to resolve the situation:
- Check your connection: Ensure you have a stable internet connection on your mobile or tablet. Often, a poor connection can be the cause of problems.
- Update the app: Check if there are any available updates for the app in the app store. Sometimes bugs or issues can be resolved by installing the latest version of the app.
- Restart the app: Sometimes problems can be solved by simply closing and reopening the app.
- Restart the device: If the problem persists, try restarting your mobile or tablet. This can clear any temporary glitches and issues.
- Contact support: If none of the above measures work, contact the app's support. They can provide you with more specific assistance based on your problems and device.
- Check for messages: See if the app is giving any error messages or instructions that can help you identify and address the issue.
- Uninstall and reinstall the app: If the problem continues, consider uninstalling the app and then reinstalling it. Remember to back up any data before doing this.
- Check for system updates: Sometimes problems can arise due to compatibility with your operating system. Make sure your device has the latest system updates.
If the issue still isn't resolved, you can contact us. We are ready to assist you with specific questions and issues related to the app's functionality.